Honest comparison
Roox vs Chatbase: which to pick in 2026
No marketing fluff. A comparison of the things that matter when evaluating Chatbase against Roox: real pricing (not "talk to sales"), what each does well, when to stick with Chatbase, and when Roox is the better play.
Quick verdict
Chatbase: Chatbase is the fastest way to wrap a GPT around your documents and embed it on your site as a widget. Designed for FAQ deflection and first-line support, not as an autonomous AI sales agent.
Roox: AI sales agent that lives on your website via a single script tag. Installs in 10 seconds. Free forever up to 100 conversations/mo. Built for founders and small B2B SaaS teams who want to convert more of the traffic they already pay for, without hiring an SDR.
Side by side
| Criterion | Roox | Chatbase |
|---|---|---|
| Starting price | Free (100 conv/mo) · Starter $99/mo | Free tier (limited), Hobby $19 USD/mo, Standard $99 USD/mo, Unlimited $399 USD/mo |
| Free tier | Yes — 100 conv/mo forever, no card | Yes — limited in messages and training. Enough to evaluate but not for real production. |
| Install time | ~10 seconds (paste script tag) | Minutes (upload docs + embed widget) |
| Citation-required answers | Yes — by design, zero hallucinations | Optional / not enforced |
| Configurable brand voice | Yes — 4 presets (warm, sharp, friendly, professional) | Via manual system prompt |
| Cross-visit memory | Yes (Growth tier and above) | Not for anonymous visitors |
| Ideal buyer | Founder / small B2B SaaS team without an SDR | SMB that only needs FAQ deflection |
When Chatbase is the right pick
If you just need FAQ deflection — answering frequent questions about your product/service without a human picking up the phone — and your budget is <$100 USD/mo. Chatbase handles that use case well.
What Chatbase does well:
- Setup in minutes: upload PDFs, scrape your site, embed iframe/widget
- Simple, predictable pricing (fixed monthly subscription)
- Multilingual out of the box (60+ languages)
- Basic integrations: Slack, Zapier, Crisp, WhatsApp Business
Honest tradeoffs to consider:
- It's an FAQ chatbot with generative AI — not an autonomous agent. Doesn't qualify intent, doesn't capture leads with context, doesn't take actions
- No cross-visit memory — every conversation starts from scratch
- Citations are optional by design — doesn't force the model to ground answers, which opens the door to hallucinations
- No configurable brand voice beyond the system prompt — all instances sound similar
When Roox is the right pick
If your goal is conversion, not deflection: turning anonymous visitors into qualified leads, recognizing returning visitors, capturing lead context (not just email), and having a consistent brand voice. Roox is built as a sales agent, not a FAQ bot — and it cites the exact fragment of your site in every reply (zero hallucinations by design).
Try Roox free on your site →Frequently asked
What's the main difference between Roox and Chatbase?
Chatbase is the fastest way to wrap a GPT around your documents and embed it on your site as a widget. Designed for FAQ deflection and first-line support, not as an autonomous AI sales agent. Roox, by contrast, is an AI sales agent that lives on your site as a script tag and installs in 10 seconds — built for founders and small B2B SaaS teams who want more leads from the traffic they already have, without hiring an SDR.
How does Chatbase's pricing compare to Roox?
Chatbase: Free tier (limited), Hobby $19 USD/mo, Standard $99 USD/mo, Unlimited $399 USD/mo. Roox: free forever up to 100 conversations/mo, then $99 USD/mo (Starter), $299 (Growth), $499 (Pro), or $2,999+ (Enterprise). No annual contracts — upgrade or downgrade anytime.
Can I try both before paying?
Roox: yes, free up to 100 conversations/mo, no card. Chatbase: Yes — limited in messages and training. Enough to evaluate but not for real production.
When does it make sense to stay with Chatbase instead of switching to Roox?
If you just need FAQ deflection — answering frequent questions about your product/service without a human picking up the phone — and your budget is <$100 USD/mo. Chatbase handles that use case well.
When does Roox win over Chatbase?
If your goal is conversion, not deflection: turning anonymous visitors into qualified leads, recognizing returning visitors, capturing lead context (not just email), and having a consistent brand voice. Roox is built as a sales agent, not a FAQ bot — and it cites the exact fragment of your site in every reply (zero hallucinations by design).