Honest comparison
Roox vs Crisp: which to pick in 2026
No marketing fluff. A comparison of the things that matter when evaluating Crisp against Roox: real pricing (not "talk to sales"), what each does well, when to stick with Crisp, and when Roox is the better play.
Quick verdict
Crisp: Crisp is a multichannel business-messaging platform: it unifies site chat, email, Messenger, WhatsApp, and Instagram into a shared inbox, with an optional AI chatbot on top. Built for support/sales teams who want to consolidate channels, not as a standalone autonomous AI sales agent.
Roox: AI sales agent that lives on your website via a single script tag. Installs in 10 seconds. Free forever up to 100 conversations/mo. Built for founders and small B2B SaaS teams who want to convert more of the traffic they already pay for, without hiring an SDR.
How do Roox and Crisp differ?
The main difference is the use case and buying model: Roox is a sales agent that installs in ~10 seconds via a script tag, free up to 100 conversations/mo with fixed pricing. Crisp targets its own use case (see table) with a different pricing and setup model.
| Criterion | Roox | Crisp |
|---|---|---|
| Starting price | Free (100 conv/mo) · Starter $99/mo | Free (2 seats, no AI), Mini $45 USD/mo/workspace (4 seats, ~$5 AI credits), Essentials $95 USD/mo/workspace (10 seats, ~$25 AI credits), Plus $295 USD/mo/workspace (20+ seats, ~$75 AI credits). |
| Free tier | Yes — 100 conv/mo forever, no card | Yes — Free plan with 2 seats and a basic shared inbox, but no AI credits (the AI agent requires paid plans). 14-day full-access trial. |
| Install time | ~10 seconds (paste script tag) | Minutes (set up account + embed widget) |
| Citation-required answers | Yes — by design, zero hallucinations | Optional / not enforced |
| Configurable brand voice | Yes — 4 presets (warm, sharp, friendly, professional) | Via manual system prompt |
| Cross-visit memory | Yes (Growth tier and above) | Not for anonymous visitors |
| Ideal buyer | Founder / small B2B SaaS team without an SDR | Multichannel support team (WhatsApp, IG, email) |
When should you pick Crisp?
If your team handles customers across many channels (WhatsApp, Instagram, email, chat) and you need a shared inbox to unify them, with an AI chatbot as a complement. Crisp is strong when the problem is 'consolidate support conversations in one place' at per-workspace pricing.
What Crisp does well:
- Genuine multichannel shared inbox — site chat, email, Messenger, WhatsApp, Instagram in one place
- No-code chatbot/workflow builder plus an internal AI copilot trained on your data on higher tiers
- Per-workspace pricing (not per-seat) — included seats grow with the plan, attractive for teams
- Lightweight CRM, campaigns, and knowledge base built into the same tool
Honest tradeoffs to consider:
- AI is paid via 'credits' consumed per automated conversation — at high volume the included credits run out and your real cost rises above the plan price
- The AI agent doesn't exist on the Free plan; you need at least Mini for automation
- It's a multichannel inbox/support tool, not a sales agent that qualifies intent and captures leads with context
- Bot answers don't enforce citations to your documentation by design
When should you pick Roox over Crisp?
If what you need isn't a multichannel inbox but a sales agent on your site that converts visitors into qualified leads. Roox doesn't bill AI via consumable credits — it's fixed per-conversation pricing, free up to 100/mo, installs in 10 seconds with a single script tag (no channels or seats to configure), and cites the exact fragment of your site in every reply (zero hallucinations by design).
Try Roox free on your site →Frequently asked
What's the main difference between Roox and Crisp?
Crisp is a multichannel business-messaging platform: it unifies site chat, email, Messenger, WhatsApp, and Instagram into a shared inbox, with an optional AI chatbot on top. Built for support/sales teams who want to consolidate channels, not as a standalone autonomous AI sales agent. Roox, by contrast, is an AI sales agent that lives on your site as a script tag and installs in 10 seconds — built for founders and small B2B SaaS teams who want more leads from the traffic they already have, without hiring an SDR.
How does Crisp's pricing compare to Roox?
Crisp: Free (2 seats, no AI), Mini $45 USD/mo/workspace (4 seats, ~$5 AI credits), Essentials $95 USD/mo/workspace (10 seats, ~$25 AI credits), Plus $295 USD/mo/workspace (20+ seats, ~$75 AI credits).. Roox: free forever up to 100 conversations/mo, then $99 USD/mo (Starter), $299 (Growth), $499 (Pro), or $2,999+ (Enterprise). No annual contracts — upgrade or downgrade anytime.
Can I try both before paying?
Roox: yes, free up to 100 conversations/mo, no card. Crisp: Yes — Free plan with 2 seats and a basic shared inbox, but no AI credits (the AI agent requires paid plans). 14-day full-access trial.
When does it make sense to stay with Crisp instead of switching to Roox?
If your team handles customers across many channels (WhatsApp, Instagram, email, chat) and you need a shared inbox to unify them, with an AI chatbot as a complement. Crisp is strong when the problem is 'consolidate support conversations in one place' at per-workspace pricing.
When does Roox win over Crisp?
If what you need isn't a multichannel inbox but a sales agent on your site that converts visitors into qualified leads. Roox doesn't bill AI via consumable credits — it's fixed per-conversation pricing, free up to 100/mo, installs in 10 seconds with a single script tag (no channels or seats to configure), and cites the exact fragment of your site in every reply (zero hallucinations by design).