Question 1

How fast is Roox live on my site?

Accepted Answer

10 seconds for the preview · 30 seconds to install. Paste your URL, Roox crawls your site, shows you the preview, then you paste a script tag before . No backend code, no SDK, no onboarding. Works on Webflow, Framer, WordPress, Shopify, Next.js, Astro, or plain HTML.

Question 2

How does Roox learn about my site?

Accepted Answer

Paste your URL and Roox crawls your landing, pricing, FAQs, and docs. Extracts what matters, splits it into semantic chunks, embeds them, and stores them in a local database. Every answer it gives later is grounded in that content — with a citation to the exact fragment. Auto-recrawl weekly so it stays fresh.

Question 3

How is this different from a traditional chatbot?

Accepted Answer

Old chatbots make you write scripts and decision trees. Roox reads your site. Old chatbots invent answers when they don't know. Roox cites the exact fragment of your own content or says 'I couldn't find that' — never invents. Old chatbots capture emails. Roox runs ROI calculators, sends Stripe links in chat, and books your calendar.

Question 4

What about my data and visitor privacy?

Accepted Answer

Your conversations are yours. We don't use them to train models. We don't share them. No session recording, no mouse trails — only intent signals you approve. Phase 4 (cross-customer learning) is opt-in with fully anonymized data, only if you turn it on.

Question 5

Does it work on any site (Webflow, Framer, WordPress, Next, Shopify)?

Accepted Answer

Yes. It's a script tag before . If your site renders HTML, Roox works. Tested on Webflow, Framer, WordPress, Shopify, Next.js, Astro, and plain HTML. No SDK, no backend on our side, no rewriting any of your stack.

Question 6

How does Roox pricing work and how does it charge when a deal closes?

Accepted Answer

Three plans. Free forever up to 100 conversations/month — no credit card. Starter $99/mo (2,000 conversations · 3 sites · Slack/HubSpot webhook · lead enrichment). Growth $299/mo (10,000 conversations) adds Stripe in chat, Google Calendar, cross-visit & cross-conversation memory, weekly insights digest, and automatic A/B testing — and when Roox closes a deal, we take 1% via your Stripe Connect. Flat monthly rate, cancel anytime.

Question 7

Can it hallucinate?

Accepted Answer

By design, no. Roox only answers with content it extracted from your site, and cites the exact source as [1] to the fragment. If it doesn't have backup, it says 'I couldn't find information on that' — and captures the lead for your human follow-up. The opposite of a chatbot that improvises: if Roox can't cite, it doesn't answer.

Question 8

Can I cancel or downgrade anytime?

Accepted Answer

Yes, anytime from your dashboard. No annual contracts, no cancellation penalty. If you cancel, Roox stays active until the end of the paid period. Upgrades and downgrades are instant. No surprise bills — flat monthly rate at every tier, we don't charge per resolution.

PLD Calendar 2026

Specific 2026 dates

Annual PLD report to CNBV

UMA update — adjust thresholds

Recurring obligations

ROI / ROIP — 24 hours from detection

Relevant Operations Report

Vulnerable Activities Notices

Communication & Control Committee Meeting

Annual PLD training for all staff

Internal PLD audit

Annual Risk Assessment (ERA)

PLD Manual Update

Update KYC files — high risk clients

Update KYC files — low risk clients

OFAC/SDN/UIF list screening

Document retention — 10 years

Get PLD deadline reminders

Never miss a PLD deadline