Privacy Policy

Overview

RooxAI ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect personal data when you visit rooxai.com, sign up for the Roox product, or interact with the Roox widget on a customer's site.

Information We Collect

• Contact information: name, email, and company name when you sign up, install Roox, or contact us.
• Account information: siteId, widget configuration, and account usage metrics.
• rooxai.com usage data: pages visited, time on site, browser type, device information.
• Data generated by the Roox widget when installed on a customer site: visitor conversations with Roox and leads captured. We process this data on the customer's behalf (see "When Roox is installed on customer sites").

How We Use It

• Operate the Service and deliver Roox to the customer.
• Respond to inquiries and send operational communications (OTP codes, lead alerts, usage digests).
• Improve the Service and site experience.
• Comply with applicable legal obligations.

When Roox Is Installed on Customer Sites

When a customer installs Roox on their website, the customer acts as the data controller for personal data of their visitors, and RooxAI acts as a data processor. RooxAI uses this data only to operate the Service for that customer, does not sell it, does not use it to train AI models outside the customer's scope, and retains it only for as long as reasonably needed for its purpose.

Sharing and Transfers

We share data only with vendors who help us run the Service technically (hosting, AI infrastructure, transactional email, payments). These vendors only access data as needed to provide their service and under confidentiality obligations. We do not sell personal data.

Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Cookies and Telemetry

We use essential cookies so the site and dashboard work (session, authentication). We use anonymous analytics to understand site usage. You can control cookies from your browser settings.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data when it is no longer needed.
• Object to processing for a specific purpose.

To exercise these rights, contact us at armando@rooxai.com.

Changes

We may update this policy from time to time. We will notify you by posting the new version on this page and updating the "Last updated" date.

Contact

For questions about this policy, contact us at armando@rooxai.com.